Return Policy

Returns & Refund Policy

We want you to enjoy every bottle you purchase from us. If there is an issue with your order, we are here to help.

Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, you are entitled to a refund, replacement, or exchange if your wine is:

  • Faulty (e.g., corked or spoiled)

  • Damaged in transit

  • Not as described

  • Incorrect item supplied

  • Notify within 7–14 days of delivery

  • Return within 14–30 days.

  • Condition Requirements

    • Unopened bottles (unless faulty)

    • Original packaging

    • Proof of purchase required

    • Shipping Costs

    •  

      • Customer covers shipping for change of mind

       

If approved, we will arrange a replacement or refund to your original payment method.