Refund policy

Change of order
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible on (02) 9939 4144

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer, please refer to shipping conditions, for details. 

Refunds

To be eligible for a refund, we require a receipt or proof of purchase and bottles MUST be unopened, in original condition, returned in original packaging.                         

A confirmation email will be sent to your nominated email upon receiving the returned items and approval of refund.          Items will be inspected, should your refund be rejected you will be notified via your nominated email.                               Refunds processed will be automatically credited to your credit card or original payment method, within 5 - 7 business days. Shipping costs are non-refundable, the cost of return shipping will be deducted from your refund.

Late or missing refunds-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@santelmocellars.com.au

Sale items (if applicable)
Sale items are not eligible for refund. 

Exchanges (if applicable)
Should you wish to request an exchange, please send us an email at sales@santelmocellars.com.au

 

Shipping

Upon confirmation of your order, good to be dispatched within 2 business days, via a trackable shipping service. 
To return your product, you should arrange for safe delivery to: U1 / 98 Old Pittwater Road Brookvale New South Wales 2100 AU, which a trackable shipping service, and we would suggest shipping insurance. Should there be no form of tracking, or the goods are damaged in transit, we cannot guarantee that we will process your refund. 

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping times may vary depending on your location, please monitor your shipping via your designated tracking number.